Question 1

How does the process work?

Accepted Answer

Our website has made the process very simple.

1. You will need to create an account. 
2. Select a product from the product page and add it to your cart.
3. Once you checkout you will receive a confirmation email. 
4. We will send you a medical release form to sign via email. 
5. Upload your firm letterhead and medical records via your account.
6. Once the medical records are uploaded, the letter will be drafted on the provided letterhead and sent for review. 
7. After the document is reviewed and approved, an invoice for the letter and the postage will be sent for payment. 
8. Once the invoice is paid the letter and the medical records will be mailed off to the insurance company.
9. A certified tracking label will be emailed to confirm delivery.

*Suggestion, the cost of the service can be added to the clients case expense!

Question 2

How long before we received the document back?

Accepted Answer

We will work to get the documents back the same day or within 24hrs. We will notify you directly if the service will exceed 24hrs.

Question 3

Do I issue payment before or after the service has been completed?

Accepted Answer

We will email you an invoice once the document has been approved for execution.

Payment should be issued within 24hr of the completed service.

Question 4

How do you protect the privacy of the firm or client?

Accepted Answer

We make sure privacy is a priority. Each law firm will create their own account where they can  upload medical records directly into Google Drive. We utilize Google Drive to maintain and review all the medical records.  Your account will be protected with 2-step credentials and login notifications.   We are also able to filter out malware and viruses by utilizing Google Drive.

All document that are sent will be stored in your Google Drive.

Question 5

What happens if I don't pay the invoice?

Accepted Answer

Invoices should be paid within 24hrs of the completed service.

Failure to pay the invoice within 24hrs will result in termination of future services until balance is paid in full. No documents will be sent until payment has been received.

Invoices that are outstanding past thirty (30) days will be referred to a third party collections agency to help collect payment.

Question 6

Refund Policy

Accepted Answer

Letters will be sent for approved before execution. Therefore,  all concerns and issues regarding the document or services should be address during the revision period.

Invoices can be cancelled. Please contact us before payment is due to discuss invoice cancellation.

External Legal Solutions

Frequently Asked Questions